to speak with a supervisor so they can finally do what they said they would, but all I got was a smart- snot nosed employee telling me that we are still under contract and they will continue to charge until we pay for the remainder of our contract for 1.5 years. I emailed to them as instructed, so I thought that was it, What was I thinking? the emails / texts/ calls continued. So I sent them a copy of my online invoice reflecting my last payment to electric power in Sept and no more bills as we did not have power. I was then told I need to call Electric power in PR to get proof that we had no riously? Everyone on the island knows every call that you make to a gov't agency or office is all automated and no one ever calls back. I called several weeks ago to find out what is going on with cancellation cause of these incessant calls / texts / emails re: $. I had paid my last bill in Sept and was not going to pay for service when we did not have electricity nor service from them. I thought everything was taken care of then I started getting automated VM / text from Monitronics advising me of overdue payments. He finally said he would email me the form that I needed to submit, and where I needed to email it back to. I tried to be as civil as possible, but I finally asked him to escalate the call to someone who could cancel and be done with it. I was living with friends and they already have a system, but regardless he was hell bent on keeping me from canceling. The first call I made, the rep on the phone kept me on the phone for about an hour trying to talk me into transferring the service to where I am living in the states.
4, and I have been dealing with this company since then to cancel the contract due to extenuating cirmstances beyond our control. We have since been displaced to the USA on Oct. 20, 2017 Hurrican Maria hit the island of Puerto Rico. Everything was fine and it was worth the investment for my piece of mind. Primary purpose was due to the fact that we are two women living alone with no contingency plan should something happen to us. A few days after the incident a Monitronics salesman appeared at our door, and a very good one at that - he did a GOOD JOB of scaring us into getting the system installed. They only appear after an incident occurs. At least there, we have police patrolling neighborhoods and people around us unlike living in the tropical rainforest of Utuado, which is desolate and we live in a dead end in the hills and police do not patrol there. When I heard about the incident, I said to myself if it comes down to living in fear and being a prisoner in our own place of residence, I would move back to the states. 2017 to care for my mother who became blind and was living alone. Being an elderly couple, they had a security system installed for their safety - Monitronics. June 2017 our neighbors were told they saw two men in their carport at 2:30 AM.
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